DISCLAIMER POLICYThe information contained in this website by Medtech Global Limited is intended to provide users with general information about products and services provided by Medtech Global and its group companies, and on other matters that they may find to be of interest.
While every effort has been made to offer current and accurate information, errors can occur. Furthermore, this site may contain reference to certain laws and regulations. Laws and regulations will change over time and should be interpreted only in light of particular circumstances. This information is provided "as is", with no guarantees of completeness, accuracy or timeliness and without warranties of any kind, express or implied. We expressly exclude all liability, to the extent permitted by the law, for any loss or damage that may arise directly or indirectly from or in connection with this website.
To the fullest extent permissible pursuant to the laws and jurisdiction of the courts of the countries in which Medtech Global and its group companies operate; Medtech Global disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Medtech Global does not warrant that this site, various services provided through this site and any information, software or other material downloaded from this site, will be uninterrupted, error-free, or free of viruses or other harmful components.
The information presented on this site should not be construed as professional advice. You should consult with professional advisors familiar with your particular factual situation for advice concerning specific matters before making any decision.
Certain links may be provided on this site, which will lead to servers maintained by individuals, or organizations over which Medtech Global has no control. Medtech Global makes no representations or warranties regarding the accuracy or any other aspect of the information located on such servers.
The responsibility for any opinions, advice, statements or other information contained in any articles or texts posted or transmitted on this site resides solely with the author and may not necessarily reflect opinions and policies of Medtech Global itself.
At Medtech Global Limited we take your privacy seriously. This Privacy Policy sets out generally how we may gather, use, disclose and manage personal information.
Personal information means information or opinions about an individual whose identity is apparent or can reasonably be ascertained from the information collected.
During the course of dealing with you, Medtech Global will generally collect basic personal information about you, such as your name, address and contact details. We may also request other specific information from you relating to the goods or services that you wish to obtain.
Generally we will only use or disclose your personal information as follows:
- to provide the product or service you have requested or to answer your inquiry
- to third parties where we have retained those third parties to assist us to provide the products or services you have requested. For example we may contract with third parties to assist us with functions such as mail outs.
- to different parts of Medtech Global group to enable the development and marketing of other products and services and to improve our customer service in general.
- for direct marketing of products or services. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications.
where otherwise legally permitted.
Medtech Global must comply with any applicable privacy legislation when dealing with personal information. If you would like any further information or have any queries, problems or complaints relating to our Privacy Policy or our information handling practices in general, please contact us at:
Medtech Global Ltd
P O Box 3329
Auckland 1149
NEW ZEALAND
hq@medtechglobal.com
Introduction
Medtech Global Limited and group companies, including Medtech Limited and Medtech Healthcare Pty Limited (also referred to as "Medtech", "we" "our" and "us") are committed to protecting your privacy through our secure information technology service, Medtech Online, and its strict adherence to privacy laws. Reference to Medtech includes any person or organisation to which we have licensed or assigned our rights and obligations.
This Privacy Statement applies to the use of the Medtech Online site at www.medtechglobal.com ("Medtech Online") and the data collected by Medtech through Medtech Online.
Medtech Online is a secure online customer services portal to provide support to Medtech customers and allow them to:
obtain current up-to-date information on all Medtech's products, including overview information, downloads, hardware specifications, release notes and FAQ's; lodge support requests online; pay online; and recover and change password and password information.
By using Medtech Online you agree to be bound by this Privacy Statement and the Terms of Use for Medtech Online.
Collection of personal information
To access Medtech Online resources, you are required to first create on online account. To create an account, you must provide up-to-date customer information such as customer number, password, customer name, primary contact, designation, e-mail address, city, postal code, country/region and telephone number. We may request other optional information, but we clearly indicate that such information is optional. You can review and update your account information. You can modify, add, or delete any optional account information by signing into your Medtech Online account and editing your account profile.
If you are an administrator or practice manager and have provided us with personal information about any other person, then it is your obligation to ensure that you have appropriate permission to provide us with that information. Each administrator or practice manager that provides us with personal information about any person represents, warrants and agrees, that they hold and provide to us permission for all personal information that they provide to us to be used as described in this Privacy Statement.
Once an account is created a login validation code will be sent by email to the email address you used when creating your account .
An account allows you to access Medtech Online.
Storage of information
Any information or records you maintain with a Medtech Online account will be hosted on servers in a secure environment by a commercially reputable hosting vendor using best practices and security techniques.
Security Policy
When any information is uploaded to your Medtech Online account, it sends it over the Internet using Secure Sockets Layer (SSL). This method encrypts the information to help prevent others from reading it while it's in transit from your computer to Medtech Online.
Medtech has incorporated all reasonable measures to protect your information, however, we are reliant upon you to do the same.
Medtech cannot be held liable in any way for events beyond our control or in any way for accidental or unauthorised access of your information.
Accidental access could be obtained by leaving yourself logged on and leaving your computer unattended, 'over-the-shoulder' access or from unsecure print-outs of your information.
Unauthorised access could involve someone who is known to you guessing your password or a stranger/hacker circumventing our security measures. Social engineering is the easiest way to achieve unauthorised access to your information. To prevent this never give your access details to any unauthorised person.
Refund Policy
The online credit card payment facility enables customers to pay invoices received from Medtech. Accordingly, payments made to Medtech using this online facility are non-refundable.
Medtech will consider requests for refunds where online payments have resulted in the customers' account being in credit. Request for such refunds should be in writing and addressed to:
New Zealand Address
The Manager - Finance
Medtech Limited
PO Box 3329, Shortland Street
Auckland, 1140
New Zealand
Australian Address
The Manager - Finance
Medtech Global
Level 2, 99 Coventry Street
Southbank, Victoria 3006
Australia
Online credit card payment facility
Medtech ltd (Medtech) offers an on line credit card payment facility to enable customers to pay invoices received from Medtech.
Credit cards accepted
Medtech's online credit card payment facility accepts the following credit cards:
American Express
Mastercard
Visa
Transaction currency
All payments made to Medtech via the online credit card payment facility are denominated in the currency specified on form at the time of payment.
How we may use your personal information
Medtech collects and uses your information to operate and improve and deliver Medtech Online or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making Medtech Online or its services easier to use by eliminating the need for you to repeatedly enter the same information; and performing research and analysis aimed at improving our products, services and technologies.
Medtech may occasionally hire other companies to provide services on our behalf, such as website hosting; packaging, mailing; and sending information about our products, special offers, and other new services. If we provide personal information to such companies, we only provide the personal information they need to deliver Medtech Online. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
Medtech may disclose personal information if required to do so by law or in good faith believe that such action is necessary to: comply with the law, comply with legal proceedings served on Medtech or Medtech Online; protect and defend the rights or property of Medtech and our family of websites; or, act in urgent circumstances to protect the personal safety of users of Medtech products or members of the public.
Information collected on Medtech Online will be stored and processed in New Zealand.
E-mail controls
To keep you informed of the latest improvements, Medtech Online may send you newsletters. By creating an account you have given us your implied consent to send you such newsletters. If you do not want to receive the newsletter, you can unsubscribe at any time through the "unsubscribe" link in the newsletter.
Use of cookies
We only use temporary cookies on Medtech Online which are deleted upon you signing out. The cookies contain no personal information.
Changes to this privacy statement
We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. We encourage you to review this privacy statement periodically to stay informed about how we are helping to protect the personal information we collect. Your continued use of Medtech Online constitutes your agreement to this privacy statement and any updates.
Enforcement of this privacy statement
Medtech must comply with privacy legislation when dealing with personal information. If you would like any further information or have any queries, problems or complaints relating to our Privacy Policy or our information handling practices in general, please contact us at:
Privacy Officer
Medtech Online
Medtech Global
PO Box 3329,
Shortland Street, Auckland, New Zealand
Email: hq@medtechglobal.com
